Refund Policy
Last updated: July 5, 2026
ConsultPierce sells digital products — templates, dashboards, guides, and toolkits — that are delivered electronically and available for immediate download after purchase.
Digital Products & Refunds
Because of the instant, downloadable nature of our products, all sales are generally final once a file has been delivered or downloaded. We are unable to offer refunds simply due to a change of mind after a product has been accessed.
When We Will Issue a Refund
We want you to be genuinely satisfied with your purchase. We will issue a full refund or replacement if:
- You received a corrupted, incomplete, or incorrect file
- You were charged more than once for the same order due to a technical error
- You purchased the wrong product by mistake and have not yet downloaded or accessed the file
To request a refund under these circumstances, contact us within 7 days of purchase at hello@consultpierce.com with your order number and a description of the issue. We'll respond within 2 business days.
Bundles
If you purchase a bundle and are not satisfied with a specific item within it, contact us — we're happy to work with you on a fair resolution on a case-by-case basis.
Shipping
As all ConsultPierce products are digital downloads, there are no shipping costs, shipping times, or physical returns involved in any purchase.
Contact Us
If you have any questions about this policy or an order, reach out to hello@consultpierce.com and we'll be glad to help.